Users and workplaces
Help with everyday problems, device and software setup, and onboarding of employees.
IT support and maintenance
IT support for companies that have no time for downtime.
We take over the agreed care of devices, users, network and data. For companies without their own IT specialist, or teams that need extra expert help.
Velike Lašče and Ljubljana · central Slovenia · remote support anywhere
What we can take over
Support should cover people and systems.
Network and servers
Server maintenance, network connections and access management for work in the office or remotely.
Data and security
Backups, updates, firewalls, password management and multi-factor authentication.
Support agreement
You know who to call and what support includes.
Together we define the critical systems and the scope of the service. Response times follow the agreed priorities.
- Scope: users, devices, locations, servers and services we take over.
- Reporting issues: contact channels, responsible people and urgency levels.
- Response: agreed deadlines and the emergency procedure for contract clients.
- Maintenance: tasks, maintenance windows, backups and updates.
- Billing: included services, possible additional work and material.
Getting started
Review first. Then a clear support plan.
We get to know your environment
We review users, devices, locations, network and the services your work depends on.
We set priorities
We agree what must be fixed urgently, what can wait and how issues will be handled.
We agree on delivery
We define support, access, maintenance, responsibilities and billing.
We keep things running
We help users, carry out agreed tasks and suggest improvements based on the actual state.
Need a one-off fix?
For a computer fault, an upgrade or remote help, visit our support page. For longer cooperation, tell us the number of users, locations and the most common problems.
Client feedback
What clients say about working with us.
»Friendly people who react immediately. The team is beyond every level, I would give them 100 points.«
»Your help always solves my problems, not just technical faults. You respond quickly and respectfully. Thank you.«
»Fast and reliable response, always professional and with understanding for the needs of our association. Thank you!«
Frequently asked questions
Before you decide.
What does IT support for companies include?
By agreement it includes user support, maintenance of devices, network and servers, e-mail, access management, backups and updates. The concrete scope is defined before we start.
Do you also come on site?
Our head office is in Velike Lašče and we have an office in Ljubljana. For on-site work we cover the wider central Slovenia area by agreement, and many problems are solved remotely.
Is 24/7 support included for everyone?
24/7 emergency availability is for contract clients through an agreed on-call number. Scope, priorities and response times are set in the support agreement.
How much does monthly IT support cost?
The price depends on the number of users and devices, locations, complexity of the environment, scope of tasks and agreed response times. Before quoting we review your situation and expectations.
Can you work alongside our existing IT person?
Yes. We agree which tasks your team keeps and where Naveza helps. It is important that responsibilities and access are clearly defined.
What should we prepare for the first conversation?
The approximate number of users and devices, locations, a description of key systems and the problems that affect work the most. Add your expectations on response and support.
Contact
Who takes care of your IT today?
Describe your environment and the problems that keep coming back. We propose a support scope that fits your work.